IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
ABOUT THESE CONDITIONS
These are the terms and conditions which apply to your use of this Website and the purchase of Goods and Services from us. If you do not agree to these Conditions, you must not use this Website. This Website and the Goods and Services displayed on it are provided by SPN Lifestyle Limited (referred to in these Conditions as “we”, “us” and “our”). Further information about us is set out at Condition 12. When we refer to “you” and “your” we mean the user of this Website, purchaser of Goods or user of our Services. You should read these Conditions carefully before using this Website or purchasing any Goods or Services from us. We reserve the right to change these Conditions at any time. Any changes to the Conditions will be effective after the change is published on this Website. You should check these Conditions before each order as they may have changed since your last visit. If you have any questions about the Conditions, the Services or this Website, please contact us using the contact details in the “Contact” section of this Website.
When the following words with capital letters are used in these Conditions, this is what they mean: “Class” any exercise class provided by us or on our behalf at the Studios as part of the Services; “Conditions” the terms and conditions as set out in this document and as amended from time to time in accordance with Condition 2.4; “Credit” Credits purchased via our Website and used to make bookings for Classes; “Goods” any Goods offered for sale at any of our Studios; “Subscriptions” monthly or annual unlimited subscriptions to classes; “Services” services available to you via this Website, including the Classes; “Studios” any of our studios, as published on our Website from time to time; and “Website” http://www.spn.fit.
USERS OF OUR CLASSES
You must be aged 16 years or over to attend any of our Classes or to use any of our facilities at the Studios. You agree to comply with our Class rules which you can see online or displayed in our Studios. The access rules relate to our opening hours, use of our facilities and your conduct. Instructors and Classes are subject to change. We reserve the right to refuse you access to the Studios and suspend or terminate your use of the Services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these Conditions or would otherwise be in the interests of other users of the Studios or participants in our Classes.
HEALTH COMMITMENT STATEMENT
Our staff, agents and subcontractors are not medically qualified so if you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a doctor first. For safety reasons, you are responsible for correctly using our facilities and agree to keep to the conditions in the Health Commitment Statement which you agreed to when registering for an account on our Website. A copy of our Health Commitment Statement is available here or a hard copy is available at all of our locations.
To book a Class, your account must include at least one Credit. One Credit entitles you to attend one Class. You can purchase Credits via our Website. Multiple Credits can also be purchased as bundles at discounted rates Price details for Credits are available on our Website and shall be such prices as determined by us from time to time. Credits purchased as part of bundles of 1, 5 will expire in 3 months or 10 Credits will expire 6 months from purchase. Credits purchased as part of bundles of 20 will expire 12 months from purchase. Credits, Subscriptions and Class bookings are not transferable to any other person and you should not allow anyone else to book Classes using your Credits or Subscription. Subject to any statutory right of cancellation, payments for Credits and Subscriptions are non-refundable unless otherwise stated in these Conditions. Voucher codes are unique to each offer. Offers are subject to our discretion and may be withdrawn at any time and without notice. Vouchers cannot be re-used and are valid once per customer/per address. You acknowledge that SPN Lifestyle Limited charges fees for its services, and SPN Lifestyle Limited reserves the right to change its fees from time to time in its discretion. If SPN Lifestyle Limited terminates your account because you have breached these Terms and Conditions, you may not be entitled to a refund of any unused portion of credits or services bought. Unused credits cannot be refunded and the expiry date cannot be extended. No discounts are available on credits.
BOOKING A CLASS
You can check availability and book Classes in advance online via our Website. When you book a Class, one Credit will be deducted from your account unless otherwise stated on the website. We make every effort to ensure that there are a suitable number of Classes available at different times of the day. However, classes are subject to availability and we do not guarantee that spaces will be available in any given Class, even if you have sufficient Credits in your account. You may cancel a booking up to 24 hours before the Class and receive a refund of your Credit. If you cancel your class with less than 24 hours notice up until 30 minutes of the class start time, we will do our best to allocate your space to another customer. If the class fills, your Credit will be returned to your account. If we are unable to fill the class, you’ll lose your credit. If you have purchased a credit for a specific workshop, class or event, this credit is known as ‘special credit’. These credits cannot be used to book into a regular timetable class and can only be used for specific workshops, classes or events. The 24 hour cancellation policy does not apply to these credits. If you wish to receive a monetary refund for booking you must cancel the booking with up to 72 hours notice of the workshop, class or event start time. If you made your purchase in studio then please contact a team member at the studio to work out the best way to process the refund. If you cancel with lead than 72 hours notice you will not receive a monetary refund for your booking. If the Class you wish to attend is fully booked, you may choose an alternative Class with remaining spaces. Alternatively, you may join a waitlist for the fully booked class. If you join the waitlist and a space becomes available, a credit will automatically be deducted from your account and you will be automatically added to the Class up to 2 hours before the start. You will be notified by e-mail and/or text message if you are automatically added to a Class. Waitlist entries will automatically be allocated when a seat becomes available, up until 2 hours before the class start time – please ensure that you remove yourself from the waitlist if you don’t think you’ll be able to make it to a class on time. You can cancel your waitlist at any time up until they are allocated for a full refund. If a seat becomes free within 2 hours of the start time, all remaining riders on the waitlist will be sent an email asking if they would like to accept the booking with a link to accept. This is on a first come first serve basis. If you join the waitlist and a place on the fully booked Class does not become available, you will be notified by e-mail. If we cancel a class, your Credit will be refunded unless otherwise stated.
If you change your mind about any Goods purchased from us, you may return them to any of our Studios within 7 days with your receipt and we will give you a full refund provided that the Goods are unused and are not damaged. This does not affect your statutory rights as a consumer.
USE OF OUR WEBSITE
YOUR USERNAME AND PASSWORD
Certain areas of our Website are restricted and may only be accessed if you are registered with us and have been issued with or have chosen a username and password. You must not allow any other person to use your username, password or other login details and must treat such information as confidential and must not disclose it to any third party. If you believe or suspect that someone else knows your login details you must contact us as firstname.lastname@example.org as soon as possible. We reserve the right to disable any user identification code or password used to access to this Website at any time if in our reasonable opinion you have failed to comply with these Conditions. You shall not obtain or attempt to obtain unauthorised access to an area of this Website which is only accessible with a username and password other than that which has been identified as being available to you through the logins and passwords notified to you and you will not attempt to evade our authentication or security procedures nor assist, encourage or permit any other person to do any of the above things. You should be aware that some of the documents, files and other information may contain personal data subject to applicable data protection legislation. You must not use that data contrary to such legislation. We shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of unauthorised use or possible unauthorised use of your login details or of a breach of security at email@example.com If you are accessing an area of our Website protected by a username and password to use the Services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of Services. These statutory rights will not be affected by any statement contained in these Conditions.
We are the owner or the licensee of all intellectual property rights in this Website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. The design and layout of this Website are protected by copyright, database right, design rights and other similar laws and may not be copied or imitated in whole or in part. The trade marks, logos and trade names displayed on the Website (“Marks”) are the property of SPN Lifestyle Limited or other third parties. You are not permitted to download, copy, modify or use the Marks without our prior written consent or the consent of such third party who may own the Marks. (See also the section below on Trade Marks.) We and our suppliers own the intellectual property rights in the software that runs this Website. Save to the extent expressly permitted by applicable laws, you must not copy, modify, download, distribute, decipher, de-compile, interfere with or attempt to interfere with that software without our prior written consent.
Subject to Condition 10.2, we will compensate you for any loss or damage you may suffer if we fail to carry out our obligations under these Conditions or to a reasonable standard or breach any duties imposed on us by law (including if we cause death or personal injury to you by our negligence) unless that failure is attributable to: a) your own fault; b) a third party unconnected with our obligations under these Conditions; or c) events which we could not have foreseen or forestalled, even if we had taken all reasonable care. Our liability to compensate you (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by us.
OTHER RELEVANT POLICIES
You agree that SPN Lifestyle Limited is in no way responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings.
We reserve the right to vary or amend these Conditions from time to time. Any changes shall take effect upon posting to this Website and our provision of Goods and Services to you.
If any of these Conditions are or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect: the legality, validity or enforceability in that jurisdiction of any other term or condition, which shall continue to have full force and effect ; or the legality, validity or enforceability in other jurisdictions of that or any other term or condition, which shall continue to have full force and effect.
RIGHTS OF THIRD PARTIES
A person who is not a party to these Conditions may not enforce any of them under the Contracts (Rights of Third Parties) Act 1999.
No waiver of any of these Conditions shall be valid unless provided in writing by us.
GOVERNING LAW AND JURISDICTION
Any dispute arising between you and us in relation to these Conditions shall be governed by English law. We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. SPN Lifestyle Limited reserves the right to withdraw, vary or amend any promotion, discount or competition at anytime.
INFORMATION ABOUT US
SPN Lifestyle Limited is a company registered in England and Wales under company number 10152601 whose registered office is The Old Casino, 28 Fourth Avenue, Hove, England, BN3 2PJ. Our VAT number is GB285994825.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We may collect and process the following data about you (“your information”): information that you submit online via our site when you register and /or login; any correspondence you send to us or when you email us; details of your visits to our site and the resources that you access (which may include, amongst other things; traffic data and communication data); details of credits purchased on the site; and reservations you make for SPN classes.
HOW WILL WE USE YOUR INFORMATION?
We use your information in the following ways: to ensure that our site’s content is presented as effectively as possible for you; for our internal purposes, such as quality control, site performance, system administration and to evaluate use of our site, so that we can provide you with enhanced services; to notify you about changes to our services; to provide you with information, products or services that you request from us, or which we feel may interest you (provided of course that you agree); to create reports to assist with future marketing to carry out our obligations arising from any contracts with you (including processing your payment for credits and to reserve your place on SPN classes when you have made a booking); and to enable you to participate in interactive features of our site, when you choose to do so. We may monitor your use of our site and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information about our users’ browsing actions and patterns and does not identify any individual. We only keep your information for as long as is necessary.
We may use your information to provide you with marketing information that you request or that we feel may interest you. We will do this by post, email or telephone. If you are an existing customer, we may contact you by email with information about products and services which are similar to those we previously provided to you, unless you have indicated that you do not want to hear from us. If you are a new customer, we may contact you by email only if you consent. If you do not want us to use your information in this way, please tick the relevant boxes on the form when we collect your information. You may ask us at any time not to use your information for marketing purposes by contacting us at SPN Lifestyle Limited, 40 Camden Road, Tunbridge Wells, Kent TN1 2PT or email firstname.lastname@example.org.
WHERE DO WE TRANSFER YOUR INFORMATION TO?
We will not transfer your information to, or store it, outside the European Economic Area (“EEA”).
WHO DO WE SHARE YOUR INFORMATION WITH?
HOW DO WE KEEP YOUR INFORMATION SECURE?
All your information is stored on our secure servers. Any payment transactions will be encrypted. If you have a username, password or other login details which enable you to access certain parts of our site, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us at email@example.com as soon as possible. Please also see our Terms and Conditions of Use. Unfortunately, the transmission of information via the internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security. Our site may from time to time contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. Please check those privacy policies before you submit your information to those sites.
You have the right to access your information and should direct any request for your information to us at SPN Lifestyle Limited, 40 Camden Road, Tunbridge Wells, Kent TN1 2PT or email firstname.lastname@example.org. Please note that a fee of ten pounds (£10.00) may be payable to meet our costs in providing you with details of the information we hold about you. You have the right to rectify your information by sending us a written request to us at SPN Lifestyle Limited, 40 Camden Road, Tunbridge Wells, Kent TN1 2PT or email email@example.com. You have the right to ask us not to process your information or pass your information to other companies or organisations) for marketing purposes. You can tick the appropriate box on the forms when we collect your information or later at any time by contacting us at SPN Limited, 40 Camden Road, Tunbridge Wells, Kent TN1 2PT or email firstname.lastname@example.org. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.
HOW TO CONTACT US
SPN Lifestyle Limited
40 Camden Road
Tunbridge Wells, Kent
or email email@example.com